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I wanted a little more details because as I mentioned in my email, I have looked through the contract which is the original purchase contract and not maintenance but does include details about how they would maintain the product. So in this case as I said there doesn't appear to be a written contract
Ordinarily they would not need to specify what they did unless you asked about it
It is like when you take your car in to be served. They do not necessarily specify each and every item you do
If you do not believe they are doing the proper work required you can get a second opinion
This will set out what they should/should not be doing
Then if they are not doing something you may have a cause of contract
But until you know what that is you dont know whether there is any ground
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