my name is ***** ***** I am happy to help you today, did the same company fit and supply the roof and door or was it separate companies?
The same company - Dragon Double Glazing
Have they refused to come out to fix the problem?
No - they simply have no answer other than to blame the render - which we have already had a builder say is sound
When you say 'blame the render' are you saying that there position is that this is something that was out of their control and the fault was therefore not theirs?
pOk I would suggest you get the builder to put in writing that there is no issue with the render to excuse their poor workmanship. Unless the Supply of Goods and Services Act you have a right to a repair or refund if the work is not carried out with reasonable care and skill and ultimately you can bring a claim under that Act if they do not put the matter right. I understand you want to avoid legal costs and at this stage you do not need to incur them. You should contact your local trading standards (normally at your local council) to lodge a complaint about the company and to get a reference number. You should then write to them to say that they are in breach of the ACT and that you have reported them to trading standards and you should give them 14 days to come up with a satisfactory solution, which may include a repair.