my name is ***** ***** I will help you with this.
Was the account ever opened please?
Ok, but you sent in an application?
Under the Money Laundering Regulations they clearly need to retain a copy of documents when you apply account
Under the Data Protection Act they are entitled to retain copies of these documents reasonable time, usually 6 years
However you are entitled to have the originals back if you have sent them
no, we both attended , where i had to produce documents and sign others. the mandate was forgotten and sent subsequently. it was never signed
But if they have copies, you can not demand that these are destroyed.
They are required to retain them under Money Laundering Regulations and also have to keep them to 6 years under the Data Protection Act
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
However you can try the Information Commissioner. They are a free, independent service and can investigate any complaint you have. They are located at: www.ico.gov.uk
Can I clarify anything about this today please?
did you get my last post?
You produced documents at interview,
Yes but they still have a duty to retain
Money Laundering Regulations and the Data Protection Act require retention of documents
I am sorry
But try the ICO, sadly I think they will confirm my view
Can I clarify anything else ?
will the information they hold be covered by the same duty of care required own customers?
It applies to everyone
Does that clarify ?
thank you very much. i'll send the letter anyway, and will contact ICO.
Great. If this does answer your question can I ask you to rate my service today, the button should be at the bottom of the screen
If you need more help please click reply
thanx alex. goodbye.