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my name is ***** ***** I will help you with this.
what is it you want to achieve in relation to this?
Thank you back to me.
Happy to help, but what do you want to achieve?
Do you accept you didnt have a valid ticket?
My only concern is that l'm going to have a criminal record in my file
But do you accept you didnt have a valid ticket?
Yes, l've already accepted that to London Underground. I was assured that if l cooperate no further action would be taken.
Ok. Did you get a penalty notice?
Have you asked whether they would accept an out of Court settlement?
No, l did not a Penalty Notice. Every job application, every recruitment agency l get registered with is running this CRB check. All my other personal stats (age, nationality etc) are aginst me and now l have to present this. No, l have not asked them whether they would accept an out of Court settlement.
Ok - ask them whether they will accept an out of Court settlement
Be nice, be polite, be concerned.
Dont be rude, because by rights they can refuse\
But if you deal with it out of Court the penalty will be higher, but you wont have a conviction
Can I clarify anything about this today please?
Many Thanks. Who do l write to?
There should be some details on the summons or documents?
TfL Customer Services4th Floor14 Pier WalkLondon SE10 0ES
Does that help?
The address on the Court summons papers is not Customer Services, but Operations Directorate Transport and that is not the same Dept.
23 Arlington Lodge
London, SW2 1RE
Enforcement & On Street
London, SE1 8NJ
Dear Transport ,
Following your Court application l’m required to attend my local Magistrate on 05/02/15. On the day of the incident 02/10/15 l was assured by your colleague that if l write back to you with an apology, no further action would be taken.
On 07/10/14 l sent you an sincere and heartfelt apology with a strong indication that this episode was indeed out of my character and also the steps l had taken in order to rectify the situation and make sure that this unpleasant episode is never been repeated again.
I’m up against an enormous challenge in my everyday life. I’ve lived alone my life and l suffer with a catalogue of medical conditions including Severe Depression. My chances of a decent career and employment are very slim indeed. A Criminal Record in my file will ruin them forever more.
As I was never issued with a Penalty Fare from you, l’m now more than happy to pay a higher Penalty Fare and try and mend my career, which is why l’m desperately hopping if you could show some leniency and drop off this Charge.
I’d like to take this opportunity to assure you once again that that this unpleasant episode will never be repeated again.
I enclose a copy of my letter of 07/10/2014 and also a copy of my current Oyster Card which has a Monthly Travelcard.
As this Court appearance is scheduled /02/14 l’m anxiously waiting to hear from you as early as possible.
Cc: Sustomer Services; 4-th Floor; 14 Pier Walk; London SE10 0ES
Thank you I was wondering if you could have a look at the letter above l'm about to sent them.
Yes that seems fine. I would also add that you want to make an out of Court settlement as you have no criminal convictions and want this matter resolved
Thank you so much. I've just sent both copies of the letters out. One to Enforcement Dept, which was showing in the Court papers and another one to the Customer Services address you gave me.
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