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, Thank you question and welcome. When did you pay the money? Have they started making the panels yet? Kind regards AJ
, I paid this morning about 10 am and don't think they will have started the panels yet
, Thank you. When you waived your cooling off period did they explain to you the significance of this? Do any of the terms and conditions state the deposit is non refundable? How much is the deposit?
Just re-reading the terms
I paid £1875 and it says that the deposit would be repaid less reasonable expenses if you sign the waiver
, Thank you. I think you have to call immediately and find out what the reasonable expenses are - if it is only a couple of hundred pounds I would then follow this up with an email to cancel .
If you contact them an cancel today it is unlikely they will be able to claim any reasonable expenses are incurred.
Thank you very much, I will do this straight away
As they have not stated the deposit is non refundable, you are legally entitled to it being returned.
If they refuse you can either:
1) Sue them
2) Complain to trading standards -
You must cancel in writing as soon as possible and get them to confirm receipt.
The longer you leave the greater the chance they can claim they have incurred expense.
Thank you help I have an attachment to the contract to enable me to cancel in writing