Thank you encouraging words. I would like to know what UCTA is and where can i access it, in the meantime i will check my contract.
Also, how do i complain to the Ombudsman since i am not familiar with the UK set-up, I am a working as a Diplomat hence i would like to know what my options are since i really cannot afford this kind of money.
I still feel that O2 was in the wrong by allowing my daughter to run up such a bill without even texting or calling, in fact, i was asked by one of their customer services people whether or not i was informed about this high bill, it could be that their practice dictates that they should inform their customers. Also, the fact that O2 could allow anyone to add a bolt that will attract huge bills without asking any security questions is reckless business practice.
My daughter made an honest mistake and i should not be punished like this since O2 should bear some of the responsibility on this mishap...they did not ask security questions and they did not alert me to the high bills that were being charged.
Please advice as to whether i should escalate the matter to the Ombudsman right away or should write some formal complaint to O2. i have read somewhere in the website of the Ombuds that, an aggrieved consumer must allow a period of 8 weeks between the complainant and the service provider before it can be escalated to the Ombuds.
My apologies late reply, i was urgently called into a meeting.