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I feel that the assistant had no right to change details without consulting myself first.. and they gave my daughter his ashes after I had paid for them.. all they had to do was ask..
Thank you. What loss have you suffered as a result?
my data protection I feel has been abused.. by changing details also when my husband went to the vets a couple of days later after he had paid they told him they couldn't give him any details because of data protection.. yet within a couple of hours my daughter had been informed that he had been there and paid.. and she knew the conversation because the assistant in question was there.. we only found out a couple of days ago that she was a good friend of my daughter.. that is how everything had been changed.. I have spoken to another who has told me if she was asked to change details she would have said to my daughter sorry I cannot do that without permission from your Mum... and would have phoned.. I am sure that would have been the correct procedure.. I don't know why my daughter is doing this she will not talk just sends me abusive texts.... i am not after any refunds just want answers and apologies..
i am cross that they took our money before they told my husband that they couldn't talk to him about the dog and wouldn't except a toy of his to be put in with him.. the original cost was £180... because my daughter changed what she wanted for him that went up to £250.. they were happy to take our money.. by rights i think the bill should have been paid by my daughter if she had changed things.. my husband should have been advised about the changes before he paid
i have arranged a meeting with the surgery next week .. what do you mean can you clarify anything??
oh i didn't understand what you meant by clarify.. no i think you have given me some ideas of what to do thank you