Ask a Law Question, Get an Answer ASAP!
Do I have a statutory right to exit a contract within 14 days of signing? This is a telecoms contract signed remotely with no hard copy. Thank you! The contract was signed on 12 January and the service signed up for has not yet been provided.
Hello my name is ***** ***** I will help you with this.
Was this a consumer or business contract? Have the services started?
It was a business contract. And no, the services have not started. They are unsure as to whether or not they can provide what I need and I'm being asked to take photographs of my phone system for them to check!
Does the contract have a cooling off period as a clause?
I've been unable to see the contract which was signed electronically, although I asked for a copy yesterday, so I'm unsure as to whether there's a cooling off period specified.
Ok. I will assume there is not. If there is then you are entitled to cancel.
If not its bad news. There is no statutory cooling off period.
secure.echosign.com/public/user are the people who sent over the agreement. I filed it thinking the contract was attached but when I click on the agreement nothing comes up
But they key is in the title, you have to be a consumer. You are not, you are in business and as such there is no statutory cooling off period. So unless the contract has a cooling off clause, then you sadly do not have one.
So unless they are unable to provide the service they say they can there's nothing I can do?
If they can't provide the service, then you can cancel for breach of contract
But otherwise sadly no, you can not cancel or change your mind, UNLESS the contract allows you to
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Is there a timeframe for them providing the service?
No, but you would expect it to be within a reasonable time
What is reasonable is a matter for a Judge, should it get that far
For a phone service I would expect within a couple of weeks.
You should certainly write and say you want it within 14 days or say you consider the contract ended. That way your position is clear
OK, thank you! As you say not the advice I was looking for.
Sorry....... Can I clarify anything else for you?
I'll chase again for a copy of the contract and see whether or not there is a timeframe ... I'll phone them now
No, unfortunately not! Thanks and regards,
If I could ask you to rate my service before you go today, the button should be at the bottom of the screen
If you need more help please click reply