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Hi Alex I received an email from one wholeseller stating that it had been brought to their attention that I was at a market stall and that I should only be selling on-line. I actually spoke with them yesterday and asked why I received this email as it was never stated when I set up with them that I was only to sell my products this way. They actually apologised and said that they should take responsibility and was willing for me to sell my products anywhere else but in the market. Between the lines I was led to be believe that the shop in the town has the issue and now they are telling me that their policy is for only one trader under that postcode. Again, this was never mentioned when we set up. I received a letter yesterday from the other wholeseller stating that I can only sell on-line and not do anything else. I rang them but the Director is away until next week but his colleague said that they have me listed as on-line which is something I would never have stated when signing up with them as we did not have a website but had bought a very expensive branded pop-up tent. Again, some of the same type of goods that we sell are also sold in this shop but what I don't understand is that they are saying their policy is only one customer per postcode and yet there are other shops within this area who are selling the same type of product. This has never been mentioned to us until now which is 18mths from when we signed up. We only take our pop-up to the market every other Saturday and it is a lovely market town where they are trying to keep the tradition going so felt honoured to be there. I am amazed that we were never informed of these policies and nothing states on my trade application that we can only sell on-line as if that was the case we couldn't have bought their products as we had no way of selling them.
Is it part of their terms that you can ONLY sell online?
In that case they can not do anything about it
The account is governed by the terms and conditions of business.
If there is nothing in the terms and conditions then they can not insist you are online only.
All the terms and conditions are agreed in the contract.
Therefore they can not add extra terms after the contract has been signed.
They can NOT stop you trading at a market.
Can I clarify anything for you about this today please?
Yes I would do that. They can't do something that is not in the contract
Does that help?
Thank you Alex. Before I go back to them I will double check all paperwork but I am 99.9% positive there is nothing apart from what the employee for one of the companies circled at the Spring Fair and this sheet was not signed by myself.
I would go back to them and say that yes.
I must apologise for my typing but I am extremely tired as have not slept very well. Thank you again for your help
In any event they cant stop you selling on the market.
Does that clarify?
Yes it does. Many thanks
Great. If I could ask you to rate my answer before you go today, the button should be at the bottom of the screen
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I think that is all Alex thank you.