Yes they have closed account without informing me
They are demanding full payment
Any update please
Do your terms say that they can close the account and ask for full payment please?
What reason is given?
I have not entirely read through ALL the terms and conditions. but no reason has been given on account or letter for reason for closure
1) First you need to examine the terms and conditions to see if they can
2) Then you need to write to them and set out your complaint, ie that you have not been given a reason
3) If that does not resolve the problem then you can complain to the Financial Ombudsman. They offer a free and independent service and are located at: www.financial-ombmbudsman.org.uk
But as a general rule credit can be repayable upon demand. They should allow you to pay the balance off in arrears.
But follow steps 1) - 3) and that should resolve the issue
Can I clarify anything for you about this today please?
No Iwill follow up on your recomendations
Great. Can I help with anything else today?
No nothing else thankyou
Great. If I could ask you to rate my answer before you go today, the button should be at the bottom of the screen
If you need more help please click reply.Have a great weekend