Alex, according to their complaint procedure, all complaints should be sent to a specific email address. My initial complaint letter was sent to the address on 31/12/2014 and after about 10 days I sent the letter to the address again but got no reply. Then I sent the letter to the general manager on 14/01/2015, his PA replied me in about one or two days, and I replied this email immediately stating my unsatisfaction. After 19/01/2015, the date the GM came back, I sent him 'did you look at my matter and got any answers ', he replied with 'have no further to add'. I immediately replied 'I believed that there is still some questions unanswered please look at the matter.' And in two hours I sent him some comments of my overall experience and set the deadline. The final one was last friday when the deadline was passed. So overall, to GM's email address and conversation directly to the GM, four emails.
Alex, can you be back online? Would like to have a efficient solution. Many thanks.
Briefly saying 1) they offered us a £350 pw flat we counteroffer £340 but the agent was 'too busy' to let us know so we have to take a £365 pw flat. I would like concession. 2) they treat me not polite but polite to my partner. 3) delayed service: contacted them two months before moving-in date but can only secure two days before the day 4) did not tell me rental fee (checkin fee, inventory list fee, reference checking fee, etc) before presenting me the ToB (not clearly listed on their webpage, only in a downloadable pdf document).
would like refund of rental fee and compensate us the £15 difference.
Another issue was immigration reference checking but i accept the explanation by the PA of GM and told them.
5 if the reply to the PA (but she used GM's account) is counted
am I entitled to ask refund? I am not tenant but my partner is and we pay 50/50. She did not write complaint letter but I did
In other words, are they bullying me?
And also, my initial three questions: did i harass the GM?
Did he harass me by replying that?
Alex, thanks. One last question before going to give your rating. What is the suggestion from you? The best next move is do nothing? If he's angry and send me back unwanted email should I go to report to the Met? What is the boundary of harassment?
Feel quite distressed in this weekend, as the reply comes from last Friday. But thank you very much.
The best way is to find a solicitors to issue procedings?
sorry just this one last question
is 'issue proceedings' in the form that the link you sent me?
no need to find solicitors?
okay many thanks. have a good evening and weekend.