I apologise getting back to you sooner unfortunately we are very busy at the moment so I was called away. As I stated in my last communication this has become very complicated. The Insurers have put my case in the hands of a solicitor and I have given him all of the information he requested in his letters. What he is claiming is that I was the landlady and did not tell my insurers that I had changed occupation, he is quoting the police statement as evidence. I have been in touch with the Police and they say it was genuine mistake on the part of the officer as he did not ask me what my occupation was at the time and misunderstood when my husband said we were buying the pub that I was indeed the landlady. I was quite upset at the time, I was due to go back to Liverpool very important meeting on one of my European Projects and scanned the statement and then signed it as I had to get a train. He then came back and said I did not tell them of my change of address. I did when I actually moved down her permanently I told the agent and gave them all the details. I gave him the date I told them. The next point he raised was the lost key. He also made various mistakes in his letter as to where the car was parked before it was stolen and I corrected that and asked where he got this information from. I have stated that I am not being dishonest but there have been confusion on both sides. I sent a registered letter to him and I have heard nothing back at all. Before I go back to him I would like your advice as to how to word the letter or how should I address the situation as two years is a long time.
Apologies delay, I was in Court. What is it you want to achieve?
Sorry again I was called away. All I want is
to know is what is my next step to get paid out. They made me a verbal offer over the phone of £6,000 and then rescinded it and then came out with all of these problems as they call them. However they had 8 months to investigate and raise any concerns and only did so when the money was to be paid out.
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