Alex they gave me no reason over the telephone when i rang them all i was told by the shortfall team at 1st plus is they were not prepared to release the charge
Have you made any formal complaints yet?
no don,t who to complain to
You need to write to the lender who has first charge and make a formal complaint. They will investigate the matter and report back to you.
If you are not satisfied with their response you can raise an issue with the Financial Ombudsman. They regulate lenders and can examine your complaints . They are also independent. Their website is: www.financial-ombudsman.org.uk
That should hopefully resolve the issue
Can I clarify anything about this today please?
thanks i have spoken to the first lender and their response was" these things happen " but i could never get through to the proper legal dept. But with your reply i can no contact them again and hopefully take it further
Yes make sure you register a formal complaint. They have a set procedure and it gets investigated
Only then if they give you a final response as a no can you go to the Ombudsman.
Does that help?