Daniel my name is ***** ***** I will help you with this.
How much did you pay?
How did you pay goods?
there i paid £ 589,83 via credit card.
Ok. Whilst IO do not think you cancel if this is custom made you are certainly entitled to a reduction
They appear to be in breach of contract under Section 13 of the Sale and Supply of Goods and Services Act 1982 by failing to act with all reasonable skill and care.
You need to write and set out your losses and request compesnation within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation .
Can I clarify anything about this today please?
yes please, "failing to act with all reasonable skill and care." is there a break down of this or further explanation as to what this covers?
And also where does this law apply to them and exactly where have they have breached it?
No, that is what the law states. What is reasonable is a matter Judge.
They said 10-12 weeks and its circa 15 weeks.
This is a breach of an express term of the contrac
* contract *
Does that clarify?
yes thank you . One last thing to file in small claims court does it have to be done in person or can it be done electronically?
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