my name is ***** ***** I will help you with this.
please let me know how much is outstanding?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation .
Can I clarify anything about this today please?
To use this code simply enter your unique code on your ‘my bag’ page once you have chosen the item(s) you wish to purchase.
If you have any problems using the code please do not hesitate to contact me further. As I previously said I have passed on your information to the Greenwich store refund this Sunday. The customer service is closed on the weekends and I have made sure to inform the people who are working that you will be coming in.
Any further problems please contact me.
Louise May Allen
Customer Service *****@******.***
full list of correspondance ie discrimination claim
Yes indeed, you should still take the steps above to bring a claim in Court.
It will be a small claim so you wont need a lawyer.
so i can represent myself? rough costs please? is this UK law?
Yes that is right. Yes UK law. Costs can be found here:
There is a cost to issue the claim and cost to hear it
Does that help?
Brill that was well worth £37 and will use you again :)