The bike is sold with manufacturers defect warrant of 24 months (Pinarello) warranty terms are:
Cicli Pinarello guarantees its frames, if purchased from authorized Pinarello dealers, to be free from manufacturing or material defects for:
Three years from the date of retail purchase if you register the frame, within ten days from purchase, on the www.pinarello.com website
Two years if you do not register the frame within ten days after retail purchase or if you register a frame received as replacement.
Cicli Pinarello guarantees its components (Pinarello, Most), if purchased from authorized Pinarello dealers, to be free from manufacturing or material defects years from the date of purchase.
If a frame or part is found by Pinarello to be defective within the terms of this warranty, it will be repaired or replaced, at the option of Pinarello, free of charge. If the original product is not available any longer, it will be replaced with an equivalent product of similar value.
Parts made by other manufacturers will be covered by the warranties of the respective manufacturers, please address your claim to them. This warranty does not cover:
This warranty is valid only with the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty.
Please note that in addition to this policy you may have specific legal rights granted by the national or state laws of the country where the product was sold. If any part of this warranty is void due to the above national laws, the rest will remain valid.
Cicli Pinarello is not responsible or consequential damages. Some States do not allow this exclusion of incidental or consequential damages, so this exclusion may not apply to you.
This one is the only conventional warranty offered product you purchased. Any additional clause, extension or implied warranty is specifically excluded.
When a product is repaired or replaced free of charge under warranty coverage, the replaced product is covered by a renewed warranty.
Moreover, when a product is replaced under warranty, the original product becomes property of Pinarello. Any disputes arising out of this Agreement or regarding the use of this product will be governed by the laws of the country of Italy and will be decided by the Court of Treviso, Italy.
CLAIM PROCEDURE: To make a warranty claim you need to return the product to the same authorized Pinarello dealer you purchased it from. Please note that if the product was purchased in another country, you have to return it to the authorized Pinarello dealer of that country. We recommend, additional safety of better assembly and control, to be sure about originality, but also after-sales service, to purchase from your local Pinarello authorized dealer.
The product should be returned clean (if returned dirty will be kept at your disposal days and then destroyed) together with:
In terms of the above I have followed them to the letter of the law and the damage in my opinion is due to defect in manufacture - not to any of the reasons listed.
Under the sale of goods act, is there a time frame in which they should of resolved this?
I seem to of read somewhere that is should dealt with in a reasonable time frame (what would be acceptable)?