my name is ***** ***** I will help you with this.
Is it being held at the couriers office?
No it is to be collected from my house then to go back to the company so I can get refund. The item was broken
where have you gone
ok. So the item has been shipped back to the supplier
No it is waiting to be collected. So it can go back to supplier
It was supposed to be collected last thurs, then mon, then tonight
OK. Is that being arrange by the seller?
Yes believe so well the supplier said to phone the delivery company. The delivery company say supplier needs to book it. Then I'm told that they will collect item but they not showed up
Ok, have you asked tracking number?
Well I was given a consignment no when they should have collected last week
It sounds like the supplier hasnt actually booked a courier.
You can do this yourself if you wish to get the ball moving. There are many websites such as www.parcel2go.co.uk
It would only cost less than £5
You can then ask back from the supplier
But it gets the goods shipped back.
Well when I spoke to the courier yesterday then said they would definitely collecting today
But in the meantime send it back and then the seller can claim it from the courier
Well ok will try that but supplier was on internet will have to find their address
Yes, it should be provided in the documentation you had as well or on the original courier label
Can I clarify anything else about this today please?
Not sure I got that will check paperwork
You asked if you could clarify anything else and I said no
Sorry got you!
If this does answer your question can I ask you to rate my answer before you go today, the button should be at the bottom of the screen
If you need more help please click reply
That's ok thanks to help
Happy to. But you should try send it back and go from there