my name is ***** ***** I will help you with this.
please just confirm they did not carry out the work and you disputed the charge?
Have they, to date, carried out the full work, ie 100% of the files?
They have carried out the work,but not to satisfaction.
Plus they have still retained the old computer.
Ok then you simply file a defence saying that.
You have a defence to the claim
1) They did not carry out the work
2) They still have your computer
3) You raised this with your credit card provider who refunded you
You can defend the claim, but you must do this within 14 days of receipt of the claim
Can I clarify anything about this today please?
Yes,they have enclosed a copy of their terms and conditions connected with their County Court paperwork (which i never was furnished a copy).The small print states rather conveniently that they are not liable of works carried out (bad business practice) not to be held in any way accountable service?
If they did not make you aware of this before the work was carried out, you can't be liable.
All terms must be agreed before work
That is also your defence
Does that help?
Yes,thank you,however although i didn't receive a copy personal records,i did sign the document?
So you are saying that although i did initially sign the T&C's but never given a copy records i can use this as a defence? Or regardless it is down to me to have read the information pertaining to their effectively 'Disking Ltd get out clauses'?
Once this is clarified this is all the information i require to scribe my response. Many thanks.
You can use this as a defence yes. You have Regulation 5 to help.
Does that clarify?
Regulation 5? What is this?
Yes,thank you, ***** ***** any other regulations / laws pertaining to this case i could mention in y defence?
Yes thanks! Much appreciated.