Alex Watts : Claire my name is ***** ***** I will help you with this.
Alex Watts : Have they threatened court or anything?
If we don't pay the 32.50 they will instruct their solicitor to take matters further.
Alex Watts : I don't think you need to pay.
Alex Watts : They didn't do the service properly so you shouldn't have to pay.
Alex Watts : If they try and issue a claim but it would be s small claim.
Alex Watts : your defence is that they failed to act with all reasonable skill and care pursuant to section 13 of the sale and supply of goods and services act 1982
Alex Watts : It will cost them more to take it to court than it's worth. Legal costs can't be claimed in a small claim
Alex Watts : Can I clarify anything about this today please?
Thank you as you can imagine this is a matter of principle not money.
Alex Watts : Indeed. If this does answer your question can I ask you to rate my answer before you go, the button should be at the bottom of the screen
Alex Watts : If you need more help please click reply