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Ask Ash Your Own Question
Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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we are a building company We are almost at the end of a big

Customer Question

we are a building company
We are almost at the end of a big project that we hugely undercharged
We also overran on the project by almost 4 months
The client did add extra work
They also paid the balance in full
We have about one more weeks work to complete, a kitchen to be delivered and appliances
On Friday we had a fall out with the client and she threw us out and threatened with police
Our work has been completed to a high standard and we have had sign off from building control
At no stage did we say we would not complete
At every step of the way we explained what was going on
If we do not go back now because she threw us out what happens to the remainder of the work as she has paid in full and we will not put our foot back in her house
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Alex Watts :

my name is ***** ***** I will help you with this.

Alex Watts :

Just to be clear she has paid work, but she also made the choice to not to allow you back?

JACUSTOMER-e3pgj2g6- :

Alex

Alex Watts :

JACUSTOMER-e3pgj2g6- :

She has been a very strange client throughout, she has on 2 occasions screamed at me

Alex Watts :

Ok, but is it right she has paid work but wont let you back?

JACUSTOMER-e3pgj2g6- :

I over looked it but my partner will not stand , yes she told us to leave and threatened with police

JACUSTOMER-e3pgj2g6- :

I called her yesterday and she said she does not want us back but we must still have her kitchen delivered

Alex Watts :

Ok - so can't you deliver the kitchen?

Alex Watts :

Even if she won't let you in?

JACUSTOMER-e3pgj2g6- :

yes we can

JACUSTOMER-e3pgj2g6- :

would you feel it just to continue if someone chased you away

Alex Watts :

OK. Then in my view you should do that.

Alex Watts :

Deliver the kitchen

Alex Watts :

But clearly you can't install it.

Alex Watts :

You don't need to give her the cost of installation back because it was her choice not to let you in

Alex Watts :

It is not your fault you can not carry out the installation

Alex Watts :

So yes deliver the kitchen but clearly you can't install it

Alex Watts :

That is not your fault

JACUSTOMER-e3pgj2g6- :

thank you advice

Alex Watts :

Can I clarify anything about this today please?

JACUSTOMER-e3pgj2g6- :

may I ask

JACUSTOMER-e3pgj2g6- :

If we quote a project and it becomes clear we have undercharged are we allowed to approach the client to ask to adjust the price

JACUSTOMER-e3pgj2g6- :

or do we have to carry the loss legally

Alex Watts :

Yes, if your terms and conditions allow

JACUSTOMER-e3pgj2g6- :

thank you you have been most helpful

Alex Watts :

Great.If I can ask you to rate my answer before you go today, the button should be at the bottom of the screen

Alex Watts :

If you need more help please click reply

Alex Watts :

If this answers your question could I invite you rate my answer before you leave today.


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