my name is ***** ***** I will help you with this.
Did you order them over the phone or online? If so when please?
If it was at a distance have they ever given you a cooling off period?
I ordered on the phone on 26 Jan. I have not been given a cooling off period.
The agreement that I have been sent that tells me about the binding contract and the "suspect" return/refund deal has a signature space on it. Above the signature it says: "The parties have indicated their acceptance of the terms and conditions of this Agreement by signing it". I have not signed it.
Did you give them any details ? If so, is it a credit card?
Yes. A credit card - as it says in the question I sent
Can you please give me some indication of how long this is going to take? I paid urgent service, but you have been offline most of the day.
Sorry I was in Court.
In reality they can NOT do anything.
Under the new Consumer Contract Regulations you are entitled to a 14 day cooling off period. This ONLY starts when they gave you first notice of the cooling off period.
As they never gave you the 14 days cooling off notice, it never started.
Therefore you can cancel at ANY time and not be liable .
In any event you paid by credit card so if they do try and charge you, your card provider will refund it back. They are jointly liable under Section 75 of the Consumer Credit Act.
Therefore as there was no cooling off period given you are not liable.
If they try and charge you, you should speak with your credit card company and dispute the charges.
Can I clarify anything about this today please?
No, that's fine. Thank you.
I will give you an OK rating, not because I found your answer in any way unsatisfactory, but because I paid service, and it took so long. If you were busy in court, that is not your fault, but JustAnswer should manage the service capacity better.