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she did not cancel in wrting, just never sent the deposit monies and asssumed it would be cancelled. She has not signed anything in writing, although various email between them. the chap asking full payment said he left till after xmas before asking full payment, to assit her with her own potential costs of xmas!!, she might have.
yes already advised her that when her deposit were not forthcoming then they should cancelled her request, i am sure they would have needed the deposit monies , rather that just asssuming people would be turning up, without the receipt of deposit monies. If thats the case, then surly they would like official confirmation of numbers actually attending the course, if not I am sure it would spoil the cousre rest if over or under subscribed!!.They have threatend the small claims court, if she lost and refused to pay is that classed as a CCJ ?
Well I guess that's what i expected, it just extremely annoying to pay that you never received or had any benefit from. How can they charge / service they never delivered on !!!. They have not incurred any costs apart from very small potential admin costs. It's like saying you want to buy a car then deciding against it and them charging you for the full cost of the car.!!