When I phoned they promised action but I got none, after my first letter I received a call re the leaking pipe, further action was promised but none received, no reply whatsoever to second letter.
No they just said they would ring when they were coming, I have an answer machine and had not been out much due to bad weather so they would have found me in.
No a water leak onto my carpet which was ruined by them when they removed my old boiler. This is why I did not see the leak immediately.
Yes and I cannot move forward with decorating or carpet cleaning until all issues are resolved.