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my name is ***** ***** I will help you with this.
please let me know whether there is a return address or do you have any company details? If so are they based in the UK?
I do not know the returns address as I have not received an items yet, the post and package was taken from my account on 30dec 2014
How did you pay? Was it by credit card?
Did they give you a cooling off period?
I have not received any product yet, but if I did not want them I had 14days to return them, so I can not return what I do not hve
I only paid the post and package by card, they have taken the other money from my account, the bank statement says it was paid by my visa card, it was not paid by me using the card.
Ok, Do you know where they are based, is it the UK?
No like I have said earlier I have not received any tablets to return them,if I had I would know the return address.
I have told the bank and they have put a stop on the payments so far but if the company who supplied the item gets intoutch with me I will know their base address what do I do if they ask me payment
The reason I have rated this poor is because you asked me questions
I need to ask questions in order to give you the best advice.
I needed to know if you paid by credit card as the card issuer would be liable under Section 75 of the Consumer Credit Act.
I needed to know if they gave you a cooling off period as if not they would be in breach of the Consumer Contract Regulations 2014
All these help me give you an accurate answer.
Without asking these questions the answer I gave may have been wrong. Which would not have been good
Does that clarify?
The reason I have rated this poor is because you asked me questions I had already given information to. i.e. I did not know their address as I did not receive ant goods to send back. The summery you gave at the end of the conversation I was helpfull that I do thank you for.
Please can I ask you to consider re-rating? If you leave a negative rating the site does not compensate me time.
As I have answered your question might I ask you to look at it again. Thanks
I did pay the post and package by visa credit card but it was the other company that has taken the two amounts from my account without my permission I did not personally use my card to pay extra items.