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my name is ***** ***** I will help you with this.
Do you have a receipt via the bank payment? Did you pay it within time please?
I payed later than the two weeks but paid the financial penalty . It will appear on my bank statement as I paid online using the councils electronic 24hour line.
Ok. I would write to the Council enclosing a copy of the entry on your bank statement and including the reference number fine.
Write and ask that the matter be investigated. That should resolve the mater .
If it does not then you can complain to the Chief Officer of the Council saying you have paid it. That should also resolve the matter.
If it does not then you can complain to the Local Government Ombudsman. They offer a free, independent service and can be found at: www.lgo.org.uk
But if you paid within the permitted period (be it 14 or 28 days) then the matter has ended.
Ok Alex, thank you . I will do as you advise. Thanks the time to help me work things out. Scary business.Thanks once more. :)
Thank you. Sorry if you try and rate now you should be able to!
Can I clarify anything else ?
No I just need to do some letter writing I guess. Thank you so much.