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we changed banks and we depended on recieving lettere telling us that the DD was cancelled and we have recieved these correspondence from elect boards etc but not from the insurance. unfortunatly , i am a doctor and have very hectic working hours and rarely look at my bank statements in details.
I have just finished work, I can be here waiting for up to an hour if needed so please tell me how long I needed to wait and if any possibility we could deal with it tomorrwo
they have given us different informations, they said they written three letters then admitted they only did one. they failed to update thier records, they also failed to make me aware of the non payment when i contatced them last year. what could i say to the ombnesmen?