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Hello my name is ***** ***** I will help you with this.
For now please let me know whether the work has actually be done ?
yes, the work was done on 4th feb
Thank you, ***** ***** clear.
How much has been claimed by the salesman please?
Is it the £765 paid?
But he wants another £3060?
she paid an initial deposit on friday of £765 by debit card to Global eco renewables in poole
That's it so far?
yes, a man came to the door today asking for the balance in cash
Ok. This is a case on the face of misselling.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
ok, so am I right in telling her not to part with any money and should i speak to the company concerned telling them i am dealing with it. they told her an extra 2% interest would be added for every month she didn't pay
would i have a case as she is elderly and confused?
That can only be enforced through the Courts. The courts at the moment only award around 2-3% a YEAR!
Yes I think you have a reasonable case, especially getting her to sign the cooling off rights away
That is very bad
Does that help?
i know, I was wondering if i can tell them to keep off her property and hounding her or i'll call the police
Yes you can. Tell them you will see them in Court
ok. thank you. this must happen a lot and it makes my blood boil. If I can get hold of them shall i verbally tell them thats's what I'm going to do?
Yes I would. Also report them to Trading Standards
They are taking advantage of elderly people
that's what I thought but I want to play it by the book. thank you
Happy to help. Can I clarify anything else for you?
I think that's all Alex. I'll try them tomorrow, the bank as well to make sure they don't make any payments if asked by the company who have her bank card details, trading standard and then her doctor....... do you think that is a good plan?
If I could ask you to rate my answer before you go today, the button should be at the bottom of the screen
If you need more help please click reply
ok, going to try and print this off now. thanks Alex and will do.
Once you rate the format changes so you can print it off
Have a good weekend
thank you, night