Not yet because they have not debited my account yet for the full amount. I am sending a letter to their head office in Poland today
Also returning the product to the Milton Keynes address today
Yes but this is the free trial period as I have said and all they've done wrong so far is to charge me for p&p for two products that arrived in the same parcel
If this answers your question could I invite you rate my answer before you leave today.
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i already knew this much but not sure how the law deals with European trade. I found out that The Office of Fair Trading no longer exists and didn't know who else can help. I ave decided to wait and see if they a) They deduct my account for the full amount as I have already instructed my credit card not to allow the payments to any of the Company names I've found
What else is it you would like to know?
You have rated POOR SERVICE despite me giving you the legal answer.
I should add that you should speak with your credit card company to initiate a CHARGEBACK
They are jointly liable under Section 75 of the Consumer Credit Act 1974
They will credit your account.
In law you are also entitled to a 14 day cooling off period under the Consumer Contract Regulations 2014
If they did not give you this, then this is another reason for your credit card company to chargeback the transaction.
Does that help?
b) They ignore my letter to their head office in Poland which should be received today which is still within the 14 day cooling off period.
Ok, which is why if you speak to your credit card company they will initiate a chargeback and credit your account
If you chargeback any charges will be credited and they will stop future charges
Thank you for your help Alex but I had already done all you suggested before I read your answer because you where offline when I shut down my computer. We've also got a virus in our computer so will not be using it for a while. I can't afford your fees to be deducted so I've had to decline your services. I will come to this website if I have more problems.
Great. If I could ask you to consider re-rating my answer as the site does not compensate me for the time spent with you if the rating is not positive.
If you do have any future questions I am happy to help - start them with for Alex W
I am sorry to hear of your computer virus
Hopefully you have managed to fix that now