Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Thank you Alex...maybe one last attempt is worth a try and as I will not need legal representation as per your comments we'll give it a go...thanks for keeping it simple!
thank you for feedback,I really can't financialy take on any more right now,have sent letter as per your advise, postman unable to deliver,left card for addressee to contact,have requested letter be resent.If it is not accepted i guess there is not much i can do about it