Hello my name is ***** ***** I will help you with this.
How much in total is owing and is it the Dentist or NHS that are chasing you please?
Sorry, NHS debt recovery are chasing this £150.50 in total
And they describe it as a £100 penalty?
yes, and £50.50 for the treatment
But they actually say its a penalty?
They word it like that? Or are you paraphrasing?
can i attach the letter for you?
Use the paperclip icon
It is a charge notice. Thats ok.
Well this is what I think you can do
I dont think you can dispute the notice because you clearly had the treatment,
To avoid any further action, ie Court etc you should pay this penalty charge with the NHS
You need to write to the Dentist and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
ok so I pay NHS debt recovery 150.50 and and claim the penalty back from the dentist?
Yes I would do that
It keeps your record clean with the NHS then
Does that help?
Yes and many thanks for your help and swift response
Happy to help. If I could ask you to rate my answer before you go today, the button should be at the bottom of the screen
If you need more help please click reply.
Hi Alex, by rights shouldn't my dentist have written to me first and given me the opportunity to pay the £50.50 as surely going to NHS debt recovery is a last resort and only if I had refused to pay?