Alex Watts : Hello Kelvin my name is ***** ***** I will help you with this.
Alex Watts : Please confirm there is just one meter that supplies the properties?
There are two, but only on was active at that time
Alex Watts : Ok. The credits that have been applied. Is that the other meter?
Alex Watts : Ok. So what does the other meter do?
The large credit is for the active meter the smaller credits are for the no active onr
Alex Watts : how does the inactive one work?
Alex Watts : When it's on?
Is wasn't doing any thing. it was disconected within the property
Alex Watts : ok.
Alex Watts : have you written a formal complaint to STW yet?
And several convertsations
How can they just create an account just like that and the present them with a bill?
Alex Watts : Have they given you a final response?
No one bother to come back tlo me
Alex Watts : You should write to this address Severn Trent Water Ltd,Sherbourne House, St Martins Road, Finham, Coventry, CV3 6SD
Alex Watts : They will investigate and you will get a final response.
We are South west water
Alex Watts : Sorry I read it was severn Trent. Hold on
Alex Watts : South West Water, PO Box 4, Exeter EX2 7HS
Alex Watts : If that does not resolve the matter you can take it further by registering a complaint with
Alex Watts : The consumer council is independent and can review your complaint at
Alex Watts : Renslade House, Bonhay Road,Exeter EX4 3AW
Alex Watts : If that does not resolve the matter then you can complain to the reglautor who is OFWAT
The question is
Alex Watts : one of the three steps should resolve the matter
Is it legal for a utility company, just to create an account without authority, and send someone a bill?
Alex Watts : They have authority so yes they can do that. They don't need permission
Alex Watts : But the circumstances is what need investigating .
Alex Watts : you have a three stage process and should follow that.
Alex Watts : Can I clarify anything for you about this today please?
So they can put someone in a difficult situation, just like that?
Alex Watts : Sadly yes. Which is why the consumer council and OFWAT exist
Alex Watts : Can I clairfy anything for you?
Alex Watts :
You have rated POOR SERVICE. What else is it you want to know?