Hello and welcome to Just Answer, does the agreement that you signed with them set out a minimum number of introductions?
Yes, minumum 8
Have you asked them for a refund saying you do not believe they can meet their obligations? If so what response have you received?
No, not yet. I have only just started investigating what I can do and what rights I have as a consumer in these circumstances.
Does the contract go into detail as to how many you should expect per month? (this is unlikely but I thought I'd check?)
No, all it basically says:
Can you tell me how many times you have exchanged phone number with another since the commencement of the contract?
Twice that led to a meeting. Once with the person who declined to meet in person on the basis that I lived within*****from where he lived, so it wasn't suitable. He knew about my whereabouts when he contacted me. I'm thinking this might not have been a genuine candidate.
All activity stopped in September though.
Twice that led to a meeting. Once with the person who declined to meet in person on the basis that I lived within 1 hour commute from where he lived, so it wasn't suitable. He knew about my whereabouts when he contacted me. I'm thinking this might not have been a genuine candidate.
Overall - 3 times.
Thanks you very much for your response.
I understand that I have two options: either to start my grievance with the agency now, aiming to get at least some of the fee back. Or I could potentially wait till the end of the contract, and since accepting introductions is in my full control - ensure that the agency breaches the contract in delivering minimum 8 introductions, at which point I can claim the full refund. Although the latter option goes against my objective to actually meet someone, I am losing faith in them actually being able to help me with this.
What are the potential pitfalls with me pursuing the second option in your view?