Thanks, ***** ***** your advice I have made revisions, please can you check over my full intended reply (last sentence bad idea?):
"The manager is willing to state that the last company to do a full service on the car missed the brake sensor. We know this to be your company, which is backed up by my stamp book and the fact only 2.7k miles is on record for those 19 months.
I am willing to put forward my stamp book and any other supporting documentation that one would reasonably be expected to be in possession of to verify what occurred to the vehicle in the mentioned time frame.
I was not legally obliged to resolve this problem with your company and I am entitled to try and mitigate my loss. I would also note that the Kwik Fit visit was an emergency inspection at the nearest garage to my location at the time. Once the damage was reviewed and required repairs identified, they insisted I not use the vehicle. This is a comment I took very seriously with respect to my safety and that of others. I was therefore not afforded the opportunity to price compare or visit your garage.
Please can you disclose the following material at the earliest:
1) The name and contact details of the engineer who worked on my car.
2) The name and contact details of the supervisor on that day.
3) If different from above, the name and contact details of the manager on that day.
4) The schedule of engineer’s work for that day.
5) The guidelines you ask your garages to follow when it comes to a full service.
6) The full service report signed by the engineer stating exactly what was checked and subsequent work done.
7) The full MOT report signed by the engineer stating what was checked and its conclusions.
In reference to your earlier email, let me clarify the breakdown of my claim. Under the Supply of Goods and Services Act 1982, I am claiming a total sum of £931.53 based on a refund for your service and subsequent damage that occurred as a result.
The full cost of brake-related repairs came to £395.25 based on the invoice from Kwik Fit, which has been sent to you. I am claiming the full invoice, including the brake pads, as I was not afforded the opportunity to price compare due to the urgency of the situation.
The cost of your service came to £536.28 as shown in the invoice you sent me. I am claiming the entirety of this invoice due to the lack of reasonable care and skill with your service leaving my car needing a full re-service.
I have taken legal counsel and remain confident with the strength of my case, and will pursue vehemently."