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By order number XKWP3XRB5TN0000
Publishing Package: Google Display Network-Supreme
Yes but how did you make those payments? Credit card, bank transfer?
You need to speak to the credit Card company because you can dispute it. The card company are jointly liable under Section 75 of the Consumer Credit Act
You need to write to the book company and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I am hopeful to settle this by receiving the publishing of my book as promised by Xlibris rather than claiming for their lack of progress. Since speaking to you I have had movement by a further representative of the publishing firm.
You have, that is good.
Remember the card company is jointly liable if there is any claim.
Can I clarify anything for you?
Is it possible to check if Xlibris is a genuine publishing company ?
I will see if anything is public
They appear to be a USA based company
They are listed as Xlibris LLC
That is a non UK company with their main address as:
Sadly I can't see if they are genuine.
I was asked by one of their representatives to send my manuscript and photographs to an address in Dartford, Kent
Yes they appear to be using a mailing address there.
But their main company is US registered
I have been asked to check my manuscript which has been typed out by them and submit my findings plus a data entry release form. I began the process and have found several spelling mistakes so I feel that I must continue to hope that this is not a ploy to prolong my wait. I will close this conversation now and concentrate my efforts on this revision thank you for your help.
Yes indeed. But remember if there is ANYTHING wrong your card provider is liable too
You may be able to dispute the charge.
If this concludes our chat please can I ask you to rate my service before you go, the button should be at the bottom of the screen
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Thank you for that information