Hello and thank you for your question. I will be very pleased to assist you. I'm a practicing lawyer in England with over 10 years experience.
For the purpose of context for my reply could you kindly advise if you ask from the point of view of the administrator or a beneficiary please?
Could you also advise if there is a particular reason the administrator would wish to withhold this information?
I have rated poor service and therefore should not be charged but I see i have been. Please reimburse my £47.00 as the website states you will not take payment if rated poor. Thank you