Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : If they send you the cheque then they should include VAT
Alex Watts : if they settle direct then it is less VaT as that is reclaimed.
Alex Watts : but indeed it should include vat
Alex Watts : You should write and formally complain. If that does not work then you can complain to the ombudsman who offer a free indepednet service and can investigate the case at www.financial-ombudsman.org.uk
Alex Watts : Can I clairfy anything for you about this today please?
Alex Watts : Hi
Thank you for your response. Therefore I should send them a letter of complaint by post I understand and demand the remaining £261.01 (VAT) to be sent to me by cheque or shall I return that cheque to them and demand the full amount of £1566.06?
Alex Watts : Unless the cheque was sent in full and final settlement you Can cash this as part payment
What is the time limit to submit the complaint with them? And what is the time limit with financial ombudsman?
Alex Watts : 3 months for ombudsman and 6 years for a claim
thank you very much for your help. bye
Alex Watts : haopy romhep
Alex Watts : to help.
Alex Watts : if I could ask you to rate my answer please before you go today, the button should be at the bottom of the screen
Alex Watts : if you need more help please click reply
do i need to tell them that if they don't agree to settle the rest of the amount I am going to direct the matter to the financial ombudsman?