Do you know when you expect to hear from the Ombudsman?
The process is this. They have to seek an order for possession, you can defend this.
Even if you lose the possession hearing they have to apply for a warrant of eviction.
This further delays the process as you can apply for a stay in relation to that.
In reality if you have a complaint with the Ombudsman, even if they apply for possession you can ask the court to adjourn the possession pending outcome of that complaint.
The fact they have offered you compensation seems to be an admission of liability.
Therefore you should be ok defending any proceedings.
Can I clarify anything for you about this today please?
Of course if they apply for possession you can raise that as a defence point.
Exactly. You just need to delay things so the Ombudsman can look at it
Does that help?
Sadly no - not without an order from the court.
It can be contested at Court and the Judge can intervene but you need to issue proceedings.
Or counter claim with your defence.
For the interest to be assessed
Does that clarify?
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