Hello Keith my name is ***** ***** I will help you with this.
Do you have a copy of the warranty to see if it is included please?
Good afternoon Alex
My son does not have a copy of the warranty, but does have the telephone number of the warranty provider. The garage from which my son obtained an estimate of the repair, was given this number and was later informed that the warranty did not cover this type of repair.
I was waiting for a reply to my answer timed at 5.35. Will Alex return to this chat or will someone else continue please ?
Can he get a copy of the warranty?
I would imagine that if my son contacts the seller, a copy of the warranty would be provided as it is bound to be for basic and limited cover. I think that if the warranty provider informed the garage that inspected the van (and provided an estimate for the cost of the repair) was told that this particular repair was not included, I would guess that it is not included.
Therefore, as the van was not fit for purpose within a week or two of purchase, my son could ask for redress of some
You need to write and set out your losses and request a refund (to repair) within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
No, thank you Alex. Your explanation is quite clear. Thank you.- Keith Fellows.