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Hello my name is ***** ***** I will help you with this.
Just to be clear, you had already renewed when the updated quote was given afterwards, is that right?
How much extra do they want to charge please?
Yes the renewal was in place and the further amount is £561.60
Is it just a broker fee or have circumstances of the insured changed?
Our circumstances have changed and we informed them of this on 9 Jan 2015 and they renewed our policy on 17 January 2015. We have subsequently received an invoice for an increased premium of £561.60 the brokers have waived their fee.
No previous notification was received by us of any increase in the premium.
So it was renewed by your brokers failed to declare the change in circumstances, is that fair to say?
The policy was renewed after we had submitted updated declaration on 9 Jan 2015 and no further communication was received by us from the broker in respect of any increase there would be to the premium before they renewed the policy on 17 January until we received their email on 26 February 2015 followed by hard copy today 2 March 2015 with attached invoice for the increase in premium of £561.60.
It would appear that they forgot to tell the insurers. Technically you should pay because the insurers can withdraw the Policy. However in my view the broker should pay the shortfall, or if you pay it you can claim it back from them.
It appears they didnt tell the insurers about the change when they should have. They appear to be in breach of Section 13 of the Sale and Supply of Goods and Services Act 1982 by failing to act with all reasonable skill and care.
So either get them to pay it and the matter is concluded. Or pay it (to make sure you keep the insurance) and pursue the brokers.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Thank you for this how can I save this information for myself to refer to when in conversation with our broker?
Yes, once you rate the answer you can print off our chat