Hello, my name is ***** ***** it is my pleasure to assist you with your question today. If the contract you had with the firm include servicing and replacement parts then you can assume that they are responsible for arranging that. Failure to do so could amount to a breach of contract on their part. It is therefore possible to consider taking the natter further and seek compensation for the costs of obtaining a replacement part and the required labour, for example if you need to undertake the repairs elsewhere.
As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
I hope this clarifies your position? If you could please quickly let me know that would be great, as it is important for us to keep track of customer satisfaction. Thank you
Hello, I see you have accessed and read my answer to your query. Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this? I just need to know whether you need further help or if I can close the question? Thank you
you are welcome, all the best