Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I have already written to him giving him 7 days to pay. He has agreed verbally to pay but has not done so. the letter was written a month ago. will it cost me to go to the small claims court?
It depends if you are on a low income or benefit you may get fee remission
But if you go to the small claims Court you just pay the issue fee and hearing fee.
If you win these are added to the claim
Does that help?
Great. If I could ask you to rate my answer before you go today please, the button should be at the bottom of the screen
If you need more help please click reply