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Hello my name is ***** ***** I will help you with this.
Can you not a replacement online? If so ow much would it be?
Ie such as Watch Finder or Ebay
We have searched several High Street jewellers and found an acceptable Tissot design
which is about £250
You are entitled to a replacement watch
You need to write and set out your losses and request a refund of that £250 or a replacement within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
That is fine thank you - I will follow your advice.
Great. Can I help with anything else?
That is all, thank you kindly.