Hello my name is ***** ***** I will help you with this.
Do you accept that you are in arrears please?
Yes I do.
So they were right to get the bailiffs - its just the wrong address, is that right?
yes although they were informed of the wrong address last year
I was told not to pay until I received the correct name and address on my bill I have not yet had that after two years of trying to set up a payment plan.
Indeed. How much are you looking to claim?
I have to leave now sorry but if you could email your advice that would be appreciated
When you get back then you can see what I have written.
However for you I am sorry to say its bad news. You accept that you were in arrears therefore the Council were right to send in bailiffs.
The only thing is they sent it to the wrong address
Therefore on that basis you can not sue the Council as you did not suffer distress as such because it was not your address.
Your son may have a claim but sadly not you given what you have said.
If your son wants to bring a claim he should first write to the Chief Officer of the Council and set out the complaint. The Council will then investigate it and provide a response.
If he is not happy with that then he can go to the Local Government Ombudsman. They offer a free, independent service and are available at: www.lgo.org.uk
Once you have their decision then you can decide whether it can be pursued in Court
I am sorry if this is not necessarily the answer you are looking for and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Only the fact that I have tried to pay but havent been able to due to the council telling me they were wrong and that they would submit new bills to the correct address
Sure, that can be part of the overall complaint but I do not think that is enough for you to successfully sue
I will write again to the chief officer. many thanks
Happy to help - can I clarify anything else for you?
no thats fine
Thanks. If I could ask you to rate my answer before you go today please, the button should be at the bottom of the screen
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