Hello my name is ***** ***** I will help you with this.
Have you made a formal complaint yet please?
Hello Alex, no I haven't made a formal complaint as I don't know who to complain to.
What you need to do is formally write to the Chief Executive of the Probation Trust. That office will then investigate your complaint and report back - this should hopefully resolve the matter
If it does not then you can complain to the Ombudsman. They offer a free, independent service and can investigate your complaint.Their website is: http://www.ppo.gov.uk/
That should resolve any complaints.
Can I clarify anything for you about this today please?
thank you for your help Alex.