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Not as yet, its a premium rate phoneline. I can send my account number though
When a person buys a second-hand vehicle from a dealer they will have certain rights under consumer law, specifically the Consumer Protection from Unfair Trading Regulations 2008 (CPR) and the Sale of Goods Act 1979 (SGA).
Under the CPR, the following business practices are deemed unfair if they prompted you to make a decision to buy the car in question:
Failure to adhere to the CPR rules will be unlawful and may even amount to a criminal offence so if you believe that the seller acted in contravention of these rules you can bring this up with them when you contact them about this.
In addition, you will have certain rights under the SGA, which states that when you buy an item from a business seller it must be of satisfactory quality, fit for purpose and match its description. If the car does not satisfy any of these, the seller will be responsible.
They will only be liable for faults that were present at the time the vehicle was sold, even if they become apparent later on. However, they will not be liable for fair wear and tear, misuse or accidental damage or any issues that were brought to the buyer’s attention before the sale. The age and value of the vehicle will also be relevant and the expectations of older vehicles will certainly be lower.
If the vehicle does not meet the above requirements, the buyer can reject the vehicle and return it to the seller requesting a refund. However, this will need to be done within a ‘reasonable period, which is usually 3-4 weeks after purchase. In your case your rights will not against the dealer but the finance company as technically they are the seller of the vehicle.
If the buyer is too late to reject the vehicle, they could instead request that it is repaired or replaced without causing them significant inconvenience. The seller may only reject a repair or replacement if it is impossible or disproportionate in the circumstances. If that happens, you are entitled to get it repaired elsewhere and claim back the repair costs, although there is an obvious risk in doing so as there is no guarantee in getting any of the money back.
If the seller refuses to resolve this issue or accept any liability, you could take legal action against them. However, before going down that route you should try and resolve the issue directly with them by sending them a formal letter specifying how you want this matter resolved and giving them 7 days to respond. Advise them that if they fail to get back to you or deal with this in a satisfactory manner, you will have no other option but to report them to Trading Standards and issue legal proceedings to seek compensation.
I will contact both carshop and the finance company with this advice
ok great, hope it works. I hope this clarifies your position? If you could please quickly let me know that would be great, as it is important for us to keep track of customer satisfaction. Thank you
I have written to Black Horse, I will let you know
thank you, ***** ***** please indicate your rating for the service so far, then you can always get back to me with further queries if needed, thank you
I have just been told my car needs a new engine, that will cost thousands!!!. What do I do now??
Hello, your rights will not change - they will still be as stated in my original response above - you till have the right to ask fr a repair or replacement from the finance company, who will be the seller in this case
even though I bought it 5 months ago>
yes, you may be too late to reject it and ask for a refund but you can still ask for a repair or replacement - in the first 6 months after purchase it is for the seller to show that the problems were not there at the time of sale
I hope this clarifies your position? If you could please quickly let me know that would be great, as it is important for us to keep track of customer satisfaction. Thank you
I am satisfied