Hello Alex, I have a 10 year Builder's guarantee under the NHBC scheme and the man I have been in contact with at the builders told me by phone that the windows are under guarantee, I assume for 10 years, but I cannot check this right now.
I don't know the cost of putting this right as I have only just recieved email from builder to the effect that I am outside their 2 year period , presumably for claims about defects. I will try and copy the email to you in a few minutes.
Here is the email. Please note that Jeld-wen has not been out to inspect the damage. Dear Ms Waller,
In response to the below. As this concern has been raised outside of the 2 year warranty with Hopkins Homes, it is now in the warranty period for Jeld-wen windows.
My understanding is Jeld-wen have offered to carry out a remedial on the window frame which you will not accept as you would like the window replaced. I can advise I have spoken with Jeld-wen who have said will only carry out a repair to the window frame and not offer a replacement as the works are minor.
I await your response.
I cannot rate your service yet as we are not very far along with the query
I have been away from the computer. Could you check your first sentence please, I'm not sure what you meant. Also, who do I need to write to - the builder/supplier/manufacturer? Does someone have to take responsibility for the initial damage and cover up of that damage, which is disgraceful anyway?
I was hoping that as the window had been installed in a damaged state, I would be able to claim a replacement, but if this is not so, then at least i know where I stand, no matter how disappointing. Thank you for your help , Alex.