Hello Malveena my name is ***** ***** I will help you with this.
For now please let me know what is it you want to achieve?
aunty lost her respect, and possibly her life... her well being in the short term is now restricted due to suffering a major
stroke and now she is unresponsive. some one has to be held responsible for the insufficient care she has received
and negligence - this is supposed to be a care home and yet she was left on the toilet for two hours unmonitored
completely forgotten. what I want to achieve is for someone to take the blame........
So you want an apology or compensation?
no compensation - this cruel neglect warrants a damn big apology and punishment for those that deserve it.
You need to write to the Chief Executive of the Council and lodge a formal complaint.
They will investigate matters and come back to you.
If that does not resolve the complaint then you can take it to the Local Government Ombudsman. They are independent, offer a free service and can investigate your complaint. Their website is: www.lgo.org.uk
Can I clarify anything for you about this today please?
thank you so so much for your time... so very kind of you to point me in the right direction
I am very happy to help.
If this answers your question can I ask you to rate my answer before you go today please, the button should be at the bottom of the screen
If you need more help please click reply