Hello my name is ***** ***** I will help you with this.
For now please let me know what steps you have taken to complain?
I haven't got that far yet
What you need to do is write to your Councillor and make a formal complaint.
After all they are elected by you and they can investigate the matter for you
If that does not work then you can write to the Chief Executive of the Council and make a complaint. That office will investigate the matter and report back to you
This should resolve the matter.
If that does not work you can take it to Court, but it may be expensive as it is High Court. A Judge would consider the complaint and see whether the Council have acted reasonably and legally. The Court can agree with their decision or remit it back to the Council for further consideration.
So the options are:
1) Complain to Councillor
2) Complain to Chief Officer
3) Local Government Ombudsman
4) High Court
Can I clarify anything for you about this today please?
Finally you can go to the Local Government Ombudsman. They offer a free and independent service. They can investigate your complaint at: www.lgo.org.uk
You have rated BAD SERVICE
What else is it you would like to know?
I have given you the legal options