Hello Andrew my name is ***** ***** I will help you with this.
For now please let me know what is it you want to achieve?
Did you get a second opinion on whether that work needed to be done etc?
I want a judge to accept that the contractors could have solved my problem for £69 and that thier statements regarding the control panel not being replaced in isolation and the original kit not being able to operate the blower are wrong.
No second opinion at the time as I was happy with the thought of getting a blower and a repaired wire for £544. Written replies from manufacturers of tub and the original control panels both saying the assembly was designed to operate the blower.
The very breifest of enquiries would have reveald same.
I think they took a look at the panel, could not see an obvious button to work the blower and decided I needed a complete new set up. Or saw me coming.
They say they took pictures of my original kit and sent to suppliers of hot tub spares. In emails they say that the severed wire was not replaceable and that the kit would not have operated the blower in any event. I asked for the photos, saying if they were right I would apologies and pay up. They lost the photos.
Indeed. If they could have sold it for £69 then your defence is under Section 13 of the Sale and Supply of Goods and Services Act 1982
The contractors have failed to act with all reasonable skill and care.
Therefore you are not liable and can defend the claim on this basis.
Can I clarify anything for you about this today please?
No, all good. thanks