Hello my name is ***** ***** I will help you with this.
For now please let me know whether there is any contract between you and the other business?
Yes, the company is Opus Retail Solutions
How much did you pay for it please?
What did they say about what they could deliver?
We have three till systems and are paying lease fees for them as well as programming
in total about £15k I would say
I think the contract must be at home filed
But they said they could deliver a system for storing patient notes and a retailing solution for our treatments and products
Hi, are you still there? All I get is "stepped out" and "entered" every 20 seconds
Did they say they could deliver key parts and failed, or by a deadline and failed?
They delivered the system
it just doesnt work
staff have lost all faith in it
They should have tested it before we went live
has been work in progress for over 4 months now
and still no improvement
I want to replace it
Sorry I was just at a client conference.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial. More than £10,000 you will need representation for trial as there is a formal court process to follow.
Can I clarify anything for you about this today please?
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